Responsible Gambling
We take responsible gambling seriously and are committed to helping players keep their play safe and controlled. We want you to enjoy your time with us while staying in charge of your spending, time and behaviour. If you ever need to limit or pause your account, we provide straightforward tools and support to help.
Player protection principles
Our approach is to promote safer play through clear options and easy access to support. We encourage sensible limits, regular self-checks and prompt action if gambling stops being fun. We treat requests for help or restrictions with priority and handle them confidentially.
Activity-control tools
We offer a range of controls you can activate from your account to manage play and spending. Use these tools at any time to tailor how you interact with the site.
Deposit limits
You can set daily - weekly - monthly deposit limits to control how much you add to your account. Limits take effect quickly and can be reduced immediately. Increasing a limit may require a cooling-off period.
Loss limits
Loss limits let you cap net losses over a chosen period. These help keep losses predictable and support consistent bankroll management.
Time limits and account breaks
Set session time limits or request short account breaks to manage how long you play. Automatic session reminders are available to help you stay aware of your play time.
Self-exclusion
If you need a longer break, you can request temporary or permanent self-exclusion. During self-exclusion your account will be blocked and you will be unable to log in. You can arrange self-exclusion through your account settings or by contacting our support team via the Help section.
Signs of problematic behaviour
- Spending more than intended or chasing losses
- Playing for longer than planned or skipping other responsibilities
- Increasing deposits or using multiple payment sources
- Feeling anxious, preoccupied or secretive about gambling
- Borrowing money or neglecting bills to gamble
Tips for maintaining control
Set realistic deposit and time limits, take regular breaks, avoid gambling when stressed or under the influence, and review your account history regularly. Share concerns with someone you trust and use the tools available to you rather than relying on willpower alone.
Professional help and support organisations
If you need more specialist help, consider contacting recognised UK support organisations such as GamStop, GamCare and GambleAware, or seeking debt advice from Citizens Advice or StepChange. These providers offer confidential guidance and practical support. If you need immediate assistance with your account, use the Help section and we will respond promptly.